Shipping and Returns Policy
Shipping Policy:
1. Shipping Destinations: We offer worldwide shipping, including Canada and all international locations. No matter where you are, we’ll deliver our products to your doorstep.
2. Processing Time: Orders are typically processed and shipped within 2 business days from the date of purchase. Please note that during peak seasons or holidays, there might be slight delays in processing times. Rest assured, we’ll do our best to get your order to you as quickly as possible.
3. Shipping Methods and Estimated Delivery Times: We partner with reliable shipping carriers to ensure secure and timely delivery of your purchases. Estimated delivery times may vary based on your location. Below are the approximate delivery times:
- Canada: 3-5 business days
- United States: 5-7 business days
- International: 7-14 business days (depending on the destination)
4. Shipping Charges: Shipping costs are calculated at checkout based on your location and the weight of the items in your order. We strive to offer competitive shipping rates while ensuring your products arrive safely and on time.
5. Order Tracking: Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the status and location of your package.
6. Customs and Duties (for international customers): Please note that international customers may be subject to customs duties or import taxes imposed by their respective countries. These fees are the responsibility of the
recipient and are not included in the product or shipping costs.
Returns and Refunds Policy:
1. Eligibility for Returns and Refunds: We want you to love your purchase, but we understand that sometimes things don’t work out as planned. Most of our products are eligible for returns and refunds, subject to the conditions outlined below.
2. Return Period: You have 30 days from the date of delivery to initiate a return. If 30 days have passed since you received your order, unfortunately, we cannot offer you a refund or exchange.
3. Return Conditions: To be eligible for a return, the following conditions must be met:
- The item must be unused, undamaged, and in its original packaging.
- The product should have all its original tags, labels, and accessories intact.
- The return request must be initiated within the 30-day return period.
4. Products Not Eligible for Return or Refund: Please note that certain items are marked as “Final Sale” and are not eligible for return or refund. These products will be clearly indicated on the product page before you make your purchase.
5. How to Initiate a Return: To initiate a return, please contact our customer support team at [ sales@ladderbodyguard.com ] with your order number and a brief description of the reason for the return>. Our team will guide you through the return process and provide you with a return shipping label.
6. Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.
7. Return Shipping Costs: For eligible returns, we will provide a prepaid return shipping label. The cost of return shipping will be deducted from your refund amount.
8. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or issue a refund for the damaged item.
Contact Information: If you have any questions or need further assistance regarding our shipping and returns policy, feel free to contact our customer support team at questions@ladderbodyguard.com . We’re here to help!
Please note that the above policy is subject to change without prior notice. It’s always a good idea to review our shipping and returns page before making a purchase.